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Internal messaging

For admin and/or supervisors to communicate with other users by writing a simple note or reminder (e.g., missing signature, fix error, meeting/call reminder, etc) and for this to populate when the user logs in. This can reduce the need of an email...
Guest almost 2 years ago in Reminders 2

Reports - Have the ability to select our own criteria for a report

On the reporting screen, provide the option to create our own custom reports by selecting our own criteria (reportable fields listed) and saving these reports to reuse.
Susan Hunter almost 2 years ago in Reports 1 Future consideration

Billing- add a Prior Authorization column to the Invoices page

There needs to be a PAR column like the one that appears in the patient tab added to the billing-treatment tab. This is very important because we cannot submit a claim to EDI until the PAR is approved.
Julio Flamini almost 2 years ago in Billing 0 Future consideration

Mobile app or mobile site version?

Our clinic provides in-home services, and navigating the full desktop site on a tablet or phone is difficult to say the least. As it stands right now, you can't even click into the text box to add notes to a visit on the schedule page (e.g., for a...
Guest almost 2 years ago in Other 0

To be clearer when a claim needs to go or is going to a 2ndary insurance.

When a primary pays on a claim and the patient has a 2ndary insurance policy. Its not a straightforward processing sending the claim to the 2ndary and it creates confusion and error messages.
Guest almost 2 years ago in Billing 0

Track cancellation reasons through Reminders

Our company tracks the reasons families give for canceling therapy sessions so that we can uphold our attendance policy for recurring weekly appointments. When they call our office to cancel, we take note of the reason. However, when we use the Cl...
Julio Flamini almost 2 years ago in Reminders 4

Eliminate pop-up window for "Copy from Previous Note"

When writing a soap note, there is a button for each section of the note to "copy from previous note," that results in an unnecessary and time-consuming pop-up window to confirm this action. Just do it, please. This only applies to the new Clinic ...
Meredith Broughton almost 2 years ago in Documentation 0

Rescheduling option for patient who isn't cancelling

I would like to have a track showing the original appointment being rescheduled
Guest almost 2 years ago in Schedule 1

Searching Patient by DOB or Phone Number

It would be a lot easier sometimes if we could look up patients info by DOB or Phone Number. That way if parents call you can just put in the phone number and have it up already before answering the phone and all you have to do is confirm DOB. 95%...
Guest almost 2 years ago in Patients 0 Future consideration

Add monthly appointment option (once every 4 weeks)

We would like an option to create recurring appointments for once every 4 weeks, for clients that need check-ins only once in a while.
Vikki Shchepetyeva almost 2 years ago in Schedule 0 Future consideration